Push-Up Academy

Support

Need help with Push-Up Academy? Check the answers below, or email us and we'll get back to you as soon as we can.

Questions, bug reports, or feedback?

Include your account email and device model so we can help faster.

01Account & Sign-In

I forgot my password

On the sign-in screen, tap Forgot password and enter your account email. We'll send you a link to set a new password.

I didn't get the confirmation or reset email

Check your spam or junk folder. If it still hasn't arrived after a few minutes, email us from the address you signed up with.

02Subscriptions & Purchases

How do I cancel or change my subscription?

Subscriptions are managed by Apple or Google, not in the app:

iPhone: Settings → your name → Subscriptions → Push-Up Academy.
Android: Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → Push-Up Academy.

Deleting the app or your account does not cancel a subscription.

I paid but don't have Pro

Go to the Profile tab and tap Restore Purchases, making sure you're signed in to the same Apple ID or Google account you used to buy. If that doesn't work, email us.

Refunds

Refunds are handled by the store you purchased from. Request one via reportaproblem.apple.com (Apple) or your Google Play order history (Google).

03AI Push-Up Tracking

My reps aren't being counted

Allow camera access for Push-Up Academy in your device settings.
Place your phone on the floor, side-on to your body, so your whole body is in frame.
Use good lighting and avoid a busy background behind you.
Go through the full range of motion on each rep.

Video is processed on your device to count reps; it isn't recorded or uploaded.

04Notifications & Reveille

My wake-up alarm or reminders don't arrive

Make sure notifications are allowed for Push-Up Academy in your device settings.
Check that Reveille is switched on in the Profile tab and your wake-up time is correct.
Android: allow alarms & reminders and set battery usage for the app to Unrestricted, as some phones stop background alarms to save battery.

05Reporting & Blocking Users

How do I report someone?

If a user has an offensive name or photo, is harassing you, or is cheating:

From the leaderboard: open the Rankings tab, tap the user, then tap Report.
From a duel or duel invite: tap the ⋯ button at the top right, then Report.

Reports are anonymous. Our team reviews reports as quickly as possible, usually within 24 hours, and removes content or accounts that break our Terms of Use. You can also email us at the address above.

How do I block someone?

Tap Block in the same places. A blocked user can't challenge you to duels, you won't see each other on leaderboards, and any open duel between you is cancelled.

How do I unblock someone?

Go to Profile → Blocked Users and tap Unblock.

06Privacy & Your Data

You can delete your account from inside the app: Profile → Delete Account. See Delete Your Account for details, and our Privacy Policy for how we handle your data.